Customer service is not an activity or a department, but an attitude and series of decisions. You can take steps in your business to provide exceptional customer service and you may find that this is one of the lowest cost and highest impact changes that you can make in your business. Often, great … [Read more...] about Customer Service is a Choice
This is an interesting time to be operating a business. Here are some of the major issues that are impacting your operation. Prices of lumber have tripled in the past year Steel prices have more than doubled this year Fuel prices have steadily increased due to reduction in domestic supply and … [Read more...] about Are Costs Increasing in Restoration?
This is an interesting time to be operating a business. Here are some of the major issues that are impacting your operation. Prices of lumber have tripled in the past year Steel prices have more than doubled this year Fuel prices have steadily increased due to reduction in domestic supply and … [Read more...] about 2021 Business Challenges
Are you waiting for the next hurricane so you can grow your restoration business? Too many companies are waiting for some outside influence to create their success. While it is true that you can benefit from an outside event that will help your business, at some point you are back to where you … [Read more...] about Running your Restoration Company like a Scuba Diver
Running a restoration business can be very challenging. While I was attending college, I commented to one of my classmates that I was getting quite an education in restoration because it was more difficult than many businesses. I made that statement without thinking because I had heard it many … [Read more...] about The Main Thing
Another stressful Monday morning? Happy Monday! Are you one of the many people who spent most of Saturday decompressing from the week and then most of Sunday stressing about the challenges of the week to come? If so, you’re not alone. In today’s world, burnout is common and understandable, … [Read more...] about Conquer the Monday Morning Blues
Restoration companies often find themselves conflicted when thinking about their personal and business insurance. Your insurance agent or broker is part of your professional team like your banker or CPA. They need to participate in managing the risk in your business, but the relationship is much … [Read more...] about The Role of an insurance agent in your restoration business
Disaster restoration is a notoriously cash-poor business. We typically pay our bills weekly – or bi-weekly for payroll, weekly or bi-weekly or monthly for our trades subcontractors and monthly for most vendors. A well-run restoration company typically collects money in around 45 days with the … [Read more...] about Using Financing in Disaster Restoration