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The Zen of the restoration industry requires you to fully live in the moment in your business. This will help you create the success that you desire."Phillip Rosebrook Jr. There are several salient points to this concept. If you and your staff are fully engaged in the present, then you will … [Read more...] about Zen and the Art of Restoration

Customer service is not an activity or a department but an attitude and series of decisions. You can take steps in your business to provide exceptional customer service, and this is one of the lowest cost and highest impact changes you can make in your business.Often, great service is simply the … [Read more...] about Customer Service is a Choice